REFUND POLICY AND TERMS OF SALE
FarmerTom.com, at its sole discretion, reserves the right to refuse any return and/or may require more information to ultimately allow a return.
FARMERTOM.COM WILL NOT BE HELD LIABLE AND REIMBURSEMENT OF THE PURCHASE PRICE WILL BE OUR ONLY OBLIGATION. ONCE A REFUND IS MADE YOU WILL NOT BE ELIGIBLE OR ENTITLED TO FUTURE CHARGEBACKS, FUTURE REFUNDS, OR ANY OTHER ACTION RELATING TO THE PURCHASE FOR ANY REASON. RETURNS NOT MADE IN ACCORDANCE WITH THESE TERMS ARE INELIGIBLE FOR CHARGEBACK, RETURN, OR REIMBURSEMENT OF ANY KIND.
Please note: There are NO returns on Bars of Soap, Final Sale items, or Subscription items not cancelled at least five days prior to shipment.
Please contact us at firstname.lastname@example.org, tell us who you are and the reason you want to return the product in order to receive an RMA from us, then package the unused portion and mail to: FarmerTom.com attn: Returns 9208 NE Hwy 99 Suite 107-39 Vancouver, WA Please write your RMA on the outside of the package, or include it on a piece of paper inside and send us the tracking information so we can notify you when we receive it. Product returns without an RMA will not be honored.
Return shipping is not included in the purchase agreement and is covered by the customer. Please understand this also does not include any repayment for faster shipping ordered on the initial order. FarmerTom.com strongly encourages return shipments to be tracked and insured. Lost or damaged returns will not be credited unless it can be tracked from the shipper.
We strongly recommend purchasing insurance on your return package. If a package is lost, stolen, or damaged in transit we cannot accept receipt of the return and no refund will be given.
All refunds will be issued within two (2) business weeks of the date of receipt to our warehouse.
Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact us at info.farmertom.com and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product and take pictures of the outside and inside of the shipment and include them as attachments with your email claim.